Giggles & Cuddles Delivery Policy

At Giggles & Cuddles, we strive to ensure that your orders are delivered in a timely and efficient manner. Below, you will find details regarding our available delivery options, costs, and terms.

Delivery Options & Costs

All available delivery options and prices will be shown at checkout after you enter your delivery address.

Delivery costs are calculated based on the weight of your order and your delivery postcode. Some delivery options may not be available for certain locations.*

We offer multiple delivery options to suit your needs, including:

  • Standard Delivery (4 working days)

  • Express Delivery (3 working days)

  • Priority Delivery (2 working days)

  • Sample Delivery – Free (subject to conditions)

Sample Orders

  • Sample orders are shipped via Royal Mail or a courier service.

  • Customers are allowed one sample per product per household for free delivery.

  • Placing multiple sample orders using different names or addresses (e.g., friends or neighbors) is not permitted. Any such orders will be canceled and refunded.

  • If ordering additional products with samples, extra delivery charges may apply.

  • Some locations may have a 2kg weight limit for free sample delivery, and additional charges may apply if exceeded.

Orders Up to 25kg

  • Orders up to 25kg will be securely packed and sent via a courier service.

  • All deliveries require a date selection at checkout.

Orders Over 25kg

  • Orders exceeding 25kg will be packed and shipped using a suitable courier or pallet delivery service.

  • Deliveries over 25kg may be offloaded using a pallet truck. Please make necessary arrangements for placement and storage.

  • A delivery date must be selected at checkout.

Important Delivery Terms

  • Delivery Days/Hours: Monday to Friday (excluding weekends and public holidays).

  • Order Cut-Off Time: To qualify for some delivery services, orders must be placed before 1 PM. Orders placed after 1 PM will be processed on the next working day.

  • Additional Charges: Some postcodes may incur extra delivery fees.

If you have any questions about delivery options, please feel free to contact us for assistance. We appreciate your trust in Giggles & Cuddles and look forward to serving you!